Review of Mongoose MGX Maxim Boy's 24-Inch Dual Suspensions Mountain Bike

Mongoose MGX Maxim Boy's 24-Inch Dual Suspensions Mountain Bike
By: Mongoose
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Great Bike but support needs some help

On: 2007-02-07

I bought this as a Christmas present hoping that Amazon.com would pull through and make a special holiday for my girlfriends son. Amazon.com delivered in style and exceeded my expectations. However.... We waited till Christmas morning to open the box. The bike was in great shape except there was a seat post clamp missing and the crown nut for the handle bar yoke was damaged. It looked to be damage that was done when the bicycle was originally packed at the factory as exterior of the shipping box was in great shape. As per the instruction manual we contacted the customer services about the missing parts rather then Amazon. It took 3 tries to get them to ship us the correct parts as the manual was too generalized to provide an adequate description to the mechanically challenged support person on the phone. Had the manual been better written Im sure that this would have not been an issue. I will say that the customer service folks were very courteous and did their best to get a resolution to our problem.

I gave this bike 4 stars as it is a great value for the money paid. Amazon.com service was great and support from the bicycle manufacture was good.