Review of Aztec Teflon Coated Road Bike Brake Cable Inner Wire

Aztec Teflon Coated Road Bike Brake Cable Inner Wire
By: Delta Average Rating: 3.0 Total Reviews: 2
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Another point of view.

On: 2007-12-03

I have used Aztec Teflon coated cable (both for brakes and gears) with fine results. Its simply a cable, after all. The Teflon coating is a nice touch and reasonably priced, IMO.

absolutely unbelievable service -- blame the customer

On: 2007-06-27

Bought their "road brake cable set" (housing + 2 cables) for a 56cm
bike.

On trying to install, discovered that theyd given way too little housing.
My bike has an internal cable routing through the top tube, not the
split ends. The amount of housing was enough to do the rear brake
and about 4" left over. basically over 1 short.

Sent an email first. No answer after a week.

Called their 800 and talked with the office manager.
Explained the situation, and was told
1) I should buy another cable set because I have an old bike and "you
should have known that youd need more"
2) asked for a piece of housing to do the front brake, and she replied
that "I cant just GIVE you that. that would cost me money and wouldnt
do me any good. your local bike shop can probably just give you
some cable housing" (hmm, why would I have just bought some teflon
cables?) "we distribute someones brake cables from some factory in taiwan
and cant really ship you one" (despite the fact that you can order from
their webpage)
3) oh, and in response me stating that I would post a bad review --
"well, Ive got your CallerID and well get you for slander"

Hard to believe companies and service departments like this exist anymore.
Ive got 11 bikes. They got me on one set of cables, but not another.
So go to Amazon, ebay, or elsewhere and look up "teflon cables" or
"teflon brake*" and youll get lots of other options, some of which will
be identical to these and from companies that understand customer
service. I tried one of these, and the construction was identical
and they were cheaper.

Ill say thanks also to Amazon for having the guts not to squelch bad
reviews, even though Im sure it hurts their bottom line. It sure makes
me choose to buy from them rather than the alternatives.